Privacy Policy

National Rehabilitation House ("NRH", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an appointment
• Fill out a contact form
• Subscribe to our newsletter
• Apply for a job
• Communicate with us

This information may include:

• Name and contact information (email, phone number, address)
• Date of birth
• Medical information (when relevant to services)
• Insurance information
• Emergency contact details

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your appointments and service requests
• Communicate with you about your appointments and treatments
• Send you updates, newsletters, and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Healthcare Providers: When necessary for your treatment and care
• Insurance Companies: For billing and claims processing
• Service Providers: Third-party vendors who assist in operating our website and services
• Legal Authorities: When required by law or to protect our rights
• National University: As part of our institutional affiliation

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Secure storage systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing
• File a complaint with relevant authorities

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

7. Children's Privacy

Our services may be used by minors under parental or guardian consent. We take special care to protect the privacy of children and collect only necessary information for treatment purposes with appropriate parental consent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.